[Tips and tricks*] fix izettle technical error (repairing tips)?
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🔷Please confirm it's charged. Connect it to a charger or a Dock two and check out once more when many minutes. If your issue isn't resolved, please contact our support team for facilitate. merely restart the reader by holding down the facility button on high of the reader for up to three seconds.
🔷Does the iZettle Device show on screen “Connected to POS” or “Connected and iPad name”? if not Please disable/enable the Bluetooth on the iPad, visit Settings > Bluetooth, flip this off for five seconds and back on, seek for the iZettle name and re-connect.
🔷If this doesn't resolve the problem, please power off the iZettle device exploitation the button on the highest of the device for five seconds and power back on and check out a dealing on Revel ePos.
🔷If the payment still doesn't work please open iZettle press on the iPad seek for the icon below, please make sure that iZettle Go is logged in together with your web site email address, the arcanum is your “refund password”
🔷Once logged in please click on the “Calculator” icon below and enter in £1.00, then press Card, this shows the affiliation is functioning, please come back to Revel ePos and check out the dealing once more. we are able to refund this quantity for you, please contact the support.
🔷If the iZettle remains not operating please check if the device desires a code update, open the iZettle Go App, visit Settings > Card Readers
🔷If the device is due AN update, please faucet the Green button saying “Update Reader”
🔷Please come back to Revel ePos and check out the dealing once more.
🔷One very last thing to examine please make sure you square measure exploitation the proper iPad POS with the proper iZettle device, please check the opposite terminals if the number is showing if thus please switch?
🔷If the iZettle remains not operating, please take a photograph or video of the error and send this to help@supportwizard.net so our team will investigate
Re-Pair Your iPad together with your iZettle Reader Device
✔️On your iPad, faucet Settings.
✔️Tap Bluetooth.
✔️On your iZettle Reader, power it on. You’ll realize the facility put on the highest. Hold it down in brief till the front liquid crystal display screen lights up
✔️If the device is mismatched, it'll report it's searching for AN iPad.
✔️Hold down the blue Okay button till it prompts you for Bluetooth pairing. Note the device name. it's going to or might not seem as iZettle xxx for your device
✔️On your iPad, the iZettle device can presently be found. If for a few reason your iPad doesn't discover it, disable so re-enable Bluetooth on your iPad. When found, tap it
✔️Your iPad can indicate a pairing request and provides you a confirmation code. Tap Pair.
✔️On your iZettle device, you'll see the confirmation code on the liquid crystal display screen. Press the Okay button to just accept the pairing. issues connecting a card reader via Bluetooth
My or tablet/mobile says “iZettle has lost the connection to your card reader”.
✔️Go to the Bluetooth settings on your smartphone or pill and faucet on “iZettle ###” to attach.
✔️Open the iZettle Go app and await fifteen seconds.
✔️The card reader doesn’t show up within the list of accessible devices within the Bluetooth settings on my smartphone or pill.
✔️Shut down the cardboard reader: Press and hold the tiny, black power button on the left aspect of the cardboard reader.
✔️Restart it and follow these steps to attach.
The Bluetooth image on the cardboard reader doesn’t stop blinking.
✔️Shut down the cardboard reader: Press and hold the tiny, black power button on the left aspect of the cardboard reader.
✔️Restart it and follow these steps to attach.
Charging#
Why is my Reader not charging?
You can perpetually check if your Zettle Reader is charging from the app:
✔️Go to the Zettle Go app menu.
✔️Then visit Settings > Card readers.
✔️A “Charging” indicator can seem next to Battery level once your Zettle Reader is charging.
✔️If you’re employing a Dock to charge your card reader, the crystal rectifier light-weight ought to light as inexperienced.
✔️If you’ve checked the on top of and there's no sign that your Zettle Reader is charging, then follow this guide:
Solution of charging issues
✔️The charging plates on your Reader or the Dock square measure dirty.
✔️Dirt will accumulate over time and stop a charge. Gently clean the two little golden circles behind the Reader or on the Dock with a soft brush or artifact and alcohol. don't use something auriferous to avoid damaging the plates.
✔️The USB port, outlet or cable is faulty.
✔️If you haven't done thus, strive a unique port. as an alternative, strive a unique USB cable.
✔️The Reader isn’t aligned properly with the charging plates on the Dock.
✔️Check the alignment and check out reconnecting your Reader to the Dock.
✔️The Reader is defective.
✔️Try restarting the Reader by holding the facility button.
✔️If you’ve tried all the on top of and your Zettle Reader remains not charging, please contact our Support team for any help.
Power on/off#
Why will not my Reader start?
Make sure that your card reader is charged. Connect it to power either via USB or the Dock. Hold the facility button for many seconds to reset your Reader. you'll have to be compelled to hold it for over twenty seconds. At this time, your Reader ought to begin.
If your Reader remains not beginning, please contact our Support team for any help.
Pairing#
✔️My Reader keeps showing “Looking for” or ”Waiting for” once I’m making an attempt to combine it to my smartphone .
✔️If your Reader shows “Looking for” (on iOS) or “Waiting for” (on Android), this implies that your Reader has been antecedently paired either with identical device or a unique device.
✔️If your Reader isn't detected by your smartphone/tablet, 1st confirm that Bluetooth is turned on on your device. If it's not been antecedently paired and you only turned the Reader on, restart pairing by holding the OK button for 3-5 seconds so finishing the standard pairing steps.
✔️If your Reader still shows “Looking for”/”Waiting for”, visit Bluetooth settings on your smartphone or pill. Then check if the Zettle Reader seems on the list and is shown as Connected. If there square measure the other Readers that seem to be paired in addition, take away those devices that you simply don't want by sound on “i” so on “Forget Device”. solely the Reader you'd prefer to connect ought to stay on the list. Restart the pairing steps again.
✔️When the Reader shows “Connected to”, the pairing ought to work ordinarily.
My reader appears frozen or shows a wired message
✔️Simply restart the reader by holding down the facility button on high of the reader for up to three seconds. once the reader is turned off, begin it once more.
✔️If your issue isn't resolved, please contact our support team for facilitate.
Taking payments
My Reader isn't reading cards
✔️This issue is usually golem connected and happens once the Reader is prepared to require cards however the Zettle Go app isn't. Firstly, solely insert or swipe the cardboard once the “Insert/Swipe card” message is shown in your Reader.
✔️If your customer’s card still can’t be browse, get into Settings > Card readers within the Zettle Go app and check if the Reader is connected. If the Reader is connected and also the “Insert/Swipe card” screen is shown, it means that there’s a decent association between the Reader and your smartphone/tablet and your Reader ought to be ready to browse cards. If the matter persists, please get to bear with our Support Team for more help.
Update software#
✔️Always certify to use the most recent version of the Zettle Go app. Follow these steps to transfer the most recent Zettle Go app on your smartphone or tablet:
✔️Go to the Apple App Store or Google Play store to check if there's associate degree update
✔️If there's associate degree update out there, install the most recent version of the app
✔️Ensure that the cardboard reader is running the most recent computer code available:
✔️Go to “Updating the computer code of your card reader” and follow the steps to confirm you have got the most recent reader computer code put in on your card reader
How do i do know if there's a computer software update?
If you wish to visualize what version of the reader computer code you have got, or if you only need to understand if there's associate degree update out there you'll be able to invariably visit “Settings” > “Card readers” then choose your card reader by sound it.
How do i do know what computer code my reader has?
You can check that version of the reader computer code you have got by reaching to “Settings” > “Card readers” then choosing your card reader. it'll be shown on the list.
Care#
✔️Treat your reader gently. The Zettle card reader is meant to be tamper-proof and has an interior protection mechanism that is incredibly sensitive. Any robust impact or drop from a big height will cause a “Reader Damaged” message.
✔️My reader shows the message “Reader Damaged”. What am i able to do?
“Reader Damaged” implies that one thing has triggered the inner warning device. Please contact customer support for more recommendation.
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