The Hedgehog code word indicates a connection issue between the Toniebox and therefore the Wi-Fi network / router it's attempting to attach to. Follow through the steps below to urge connected and prepared to go!. Click here
Solution: Use a mobile hotspot or totally different Wi-Fi network.
Check out this summary video 1st, then a lot of specifics steps below:
✅Step by step method to assist you get set up:
If you're employing a mobile hotspot, you may simply got to use a unique device, sort of a totally different phone, computer, tablet, etc., to run through the setup method on. you may not be able to practice the setup method on identical device that's making the mobile hotspot.send us a message
✅Creating a hotspot with associate iPhone or iPad:
Creating a hotspot with associate Android smartphone or tablet:
Once the hotspot is activated otherwise you square measure close to the various Wi-Fi network, follow these steps:
🔸First, reset the Toniebox to make sure a clean slate. To do this, place the Toniebox on the charging station (while connected to the facility supply) so flip them each the other way up that the ears square measure inform down.
🔸While the Toniebox is the other way up, pinch associated hold each Toniebox ears at the same time for concerning ten seconds till you hear an audio tone.
🔸Turn the Toniebox back upright and take away the Toniebox from the charging station for a flash so place it back on.
🔸Once the Toniebox is reset, we've got 2 totally different choices to do and acquire connected, either mistreatment the mytonies app or an alternate version of the association method. If you run into any bother mistreatment either technique, we have a tendency to advocate giving the opposite technique a attempt, to visualise if there's any change:. Click here
🔸Using the mytonies app
Using the choice connection process:
If you still run into any bother walking through these steps, send us a message including your Toniebox ID and that we are there to assist as before long as possible!
Self-Service Exchange
🔸If you still run into bother when surfing the steps on top of, you'll be able to favour to exchange your Toniebox for a brand new Toniebox with pre-loaded software package to avoid the Hedgehog connection issue. Click here to be redirected to our exchange web site and ensure eligibility.
🔸If you have got already found out your Toniebox and detected the Code word: Hedgehog after you tried to attach your Toniebox to a unique Wi-Fi network, placed on a brand new Tonie, or pinched one among the Tonieboxes ears for 3 seconds, follow the steps below,. Click here
🔸Restart your router by unplugging it from the facility provide, waiting ten(10) to fifteen (15) seconds so plugging it back in once more. once restarted, the router cleans up its interim storage and deletes spare connection data.
🔸Restart your Toniebox by turning it the other way up so the ears square measure inform down. don't do that whereas it's on the charging station!
🔸Pinch associated hold each Toniebox ears at the same time for concerning ten(10) seconds till you hear an audio tone.
🔸Now, you'll be able to try and reconnect to the Wi-Fi once more or place a Tonie on the Toniebox.,send us a message
Your Wi-Fi router is also universally set to need manual allocation of a static informatics to new devices. The Toniebox needs a DHCP server to work. this could be activated as normal all told Wi-Fi routers. the most effective factor to try to to is to ascertain the settings or the book of instructions for your router to visualise however this works.send us a message
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