The "Sungrow error 010" typically indicates a communication issue between the inverter and other system components. Check the wiring, connections, and communication cables to ensure they are secure. If the issue persists, consult the Sungrow inverter manual or contact their technical support for specific troubleshooting steps.
What is
Error code 010 in Sungrow inverters refers to the AC grid supply being cut to the inverter ¹. This is not an inverter fault but a mandatory safety precaution ¹. The error code will still show even after the power comes back on ¹. If the circuit breaker protecting the inverter trips, it will show the 010 code. In such cases, reset the circuit breaker and allow the inverter to restart (takes 60 seconds) ¹. When error code 010 occurs intermittently, and it is not caused by power interruptions, it may be due to a loose AC conductor connection or incorrectly fitted plug ¹. Ensure that the AC cables are securely connected inside the plug body, correct polarity, and that the strain relief gland is tight and not pulling on the conductors ¹. If the issue persists, please take photos testing on site and contact Sungrow Service Department on 1800 786 476 ¹.
https://service.sungrowpower.com.au/files/Web_Files/FAQ/Crystal/Troubleshooting/TD_201808_Crystal_Error%20010%20Islanding_V1.1.pdf.
How To fix the Sungrow error 010?
SOLUTION A. Check the power supply: Ensure that the inverter is receiving a stable power supply.To check the power supply for Sungrow error 010:
1. Verify that the inverter is properly connected to a stable AC power source.
2. Ensure that there are no tripped circuit breakers or blown fuses in the electrical panel connected to the inverter.
3. Confirm that the power outlet providing electricity to the inverter is functioning correctly.
4. Check for any loose or damaged wiring in the power supply connections.
If issues persist, consult the user manual or contact Sungrow technical support for further assistance.
SOLUTION B. Verify connections:
Make sure all cables and connections are secure and undamaged.To verify connections for Sungrow error 010:
1. Inspect DC connections: Ensure that the solar panels are correctly connected to the DC input terminals of the inverter. Check for loose or damaged cables.
2. Check AC connections: Confirm that the inverter's output is correctly connected to the electrical panel or grid. Verify the AC connections for any loose or damaged wires.
3. Examine communication cables: If applicable, check communication cables (e.g., RS485 or Ethernet cables) for proper connection between the inverter and monitoring devices.
4. Inspect grounding: Ensure that the inverter and PV system are properly grounded according to local electrical codes.
Carefully examine each connection point, addressing any issues found. If problems persist, consult the user manual or contact Sungrow support for further guidance.
SOLUTION C. Inspect PV array:
Check for any issues with the solar panels, such as shading or damage.When inspecting the PV array for Sungrow error 010:
1. Check for shading: Ensure that there are no obstructions causing shade on the solar panels, as this can affect the overall system performance.
2. Examine panel conditions: Look for any physical damage or defects on the solar panels. Replace or repair any panels that are cracked, broken, or showing signs of degradation.
3. Clean panels: Remove any dirt, debris, or snow covering the solar panels, as this can impact their efficiency.
4. Verify wiring: Inspect the wiring between the solar panels, checking for any loose or damaged connections. Repair or replace any faulty wiring.
5. Confirm proper orientation: Ensure that the solar panels are correctly oriented and tilted to maximize sunlight exposure.
Regular maintenance and inspection of the PV array can help prevent issues and optimize the performance of the solar power system. If problems persist, consult the Sungrow user manual or contact their support for assistance.
SOLUTION D. Reset the inverter:
Turn off the inverter, wait for a few minutes, and then turn it back on.To reset the Sungrow inverter for error 010:
1. Turn off the inverter using the designated switch or disconnect it from the power source.
2. Wait for at least 5 minutes to allow the inverter to fully power down.
3. Turn the inverter back on or reconnect it to the power source.
This simple reset may resolve minor issues and clear error codes. Monitor the inverter's display for any changes or error messages after the reset. If the error persists, refer to the user manual or contact Sungrow support for further assistance.
SOLUTION E. Check display:
Review the inverter's display for any error messages or codes that can provide more details about the issue.Check the inverter's display for Sungrow error 010:
1. Look for any specific error codes or messages indicating the nature of the problem.
2. Take note of any abnormal readings or warnings displayed on the screen.
3. If the display provides additional information, consult the user manual for guidance on interpreting error codes.
Understanding the information on the display can help diagnose the issue more accurately. If you need further assistance, refer to the user manual or contact Sungrow technical support for guidance based on the displayed information.
SOLUTION F . Consult the user manual:
Refer to the Sungrow inverter user manual for specific troubleshooting instructions related to error code 010.Consult the Sungrow inverter user manual for error code 010:
1. Refer to the troubleshooting section to find information related to error code 010.
2. Follow any specific instructions provided in the manual for resolving the issue.
3. Look for troubleshooting steps, reset procedures, or additional details that may help identify and fix the problem.
The user manual is a valuable resource for addressing specific error codes and understanding the operation of the inverter. If you don't have the manual, it's often available for download from the manufacturer's website.
SOLUTION G. Contact support:
If the issue persists, reach out to Sungrow technical support for assistance. Provide them with details about the error code and any relevant information about your system.
Note: Always follow safety guidelines and, if unsure, consult a professional for assistance.If the Sungrow error 010 persists, it's recommended to contact Sungrow technical support:
1. Gather information: Note down any error codes, messages, or unusual behavior observed on the inverter's display.
2. Find the support contact: Check the user manual or visit Sungrow's official website to obtain the appropriate contact information for customer support.
3. Reach out: Contact Sungrow support, providing them with details about the error and your solar power system setup.
Their support team can offer personalized assistance and guidance to help resolve the issue.
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